Enterprises around the world have invested billions of dollars in technology, hoping to improve their execution capability, drive productivity, improve profitability and attain sustained competitive advantage. Some have been more successful than others in getting the expected returns from their technology investments but few, if any, have been able to realize the full potential of their investments. In fact, with time many enterprise IT organizations have grown in complexity as well as in size and are proving to become quite unmanageable – a drain on their business margin structures and some are even viewed as inhibitors for supporting the ever changing needs of business.
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